The phone queue
A campaign goes live and the phone queue gets long. Customers hang up, try the chat, or go to a competitor.
AI customer service for Norwegian businesses
Customer service that clears the queue without more hires
Ansvaro answers phone, chat and email in Norwegian, resolves the routine enquiries itself and sends the rest as tickets to the right person. Your team spends its time on what needs a human.
Book a 15-minute demoOr try it free for 14 days – no card, no commitment.
- Every channel
- App and data in the EU
- With or without a helpdesk
- Data processing agreement
01Why
Enquiries keep growing. Your team doesn't.
Customers reach out by phone, chat and email, and most of them ask the same things. Yet someone still has to answer every single enquiry, while the queue grows and the important tickets wait.
65 %
of customers used the phone the last time they contacted customer service. Up from 57% in 2020.
KSIndeks, 8. sep. 202634 000
people are missing from Norwegian workplaces. Hiring your way out of the queue is getting harder.
NAV Bedriftsundersøkelsen, 20. mai 2026After closing time
Customers get in touch when it suits them, often in the evening. Enquiries sit there until customer service opens tomorrow.
When the inbox piles up
Emails pile up because nobody had time to reply today. And nobody is quite sure who owns the ticket.
02Channels
One assistant for phone, chat and email
The same knowledge and rules in every channel. Everything lands in one inbox.
- •The assistant takes the call and opens a ticket
- 1Summary written for you
- 2Call back or add to sales in one click
- 3The full call as text in the inbox
- One line of code or the WordPress plugin
- Contact and booking forms included
- Submissions become contacts and tickets
- Drafts from the thread and knowledge base
- Quick replies and personal signatures
- Nothing goes out until you press Send
- See what the customer said
- Call back straight from the ticket
- Reply by SMS, even from a meeting
1Summary written by the assistant2Call back or add to sales in one click3The full call as text
Incoming call+47 950 00 214
Assistant answering · 00:00ASSISTANTHi, you've reached Nordvik Telecom. You're speaking with a digital assistant, and this call is recorded. How can I help?
03Industries
Built for high-volume customer service
Pick an industry to see what customers typically ask, and what the assistant does.
E-commerce and retailIncoming call · 10:42
CALLERHow do I return a jacket I bought last week?
ASSISTANTYou have 30 days to return it. I’m texting you the link to the return form now.
Answer from the knowledge baseResolved without a queueSMS sent
Returns, delivery and opening hours are answered instantly. Complaints and exceptions become a ticket for the right person on the team.
See the industry pageEnergy and telecomIncoming call · 07:12
CALLERWhy is my electricity bill higher this month?
ASSISTANTYour price follows the spot price and your usage. Would you like an adviser to look at your invoice?
Answer from the knowledge baseTicket for customer serviceCallback
Invoices, moves and outage updates are answered instantly, even at peak demand. Complaints become tickets with a deadline.
See the industry pageHousing and propertyIncoming call · 19:05
CALLERI’ve lost the key to entrance B.
ASSISTANTI’ll create a ticket for the caretaker and text you the ticket number.
Ticket for caretakerSMS sentEntrance B
Residents reporting leaks, lost keys and faults in shared areas get an answer, and each report becomes a ticket for the right person.
See the industry pageMunicipalitiesIncoming call · 09:40
CALLERWhen is rubbish collected on my street?
ASSISTANTCollection is every other Tuesday. I’m texting you the link to the collection calendar.
Answer from the knowledge baseSMS sentResolved without a queue
Residents get answers about opening hours, fees and services around the clock. Anything that needs proper handling becomes a ticket with the right department.
See the industry pageBanking and insuranceIncoming call · 13:20
CALLERI’d like to report damage to my car.
ASSISTANTI’ll note what happened and when, and create a claim for an adviser.
New claimSorted: motorCallback
Simple questions are answered, and claims are received and sorted, with an audit log of everything the assistant does.
See the industry pageSaaS and ITIncoming call · 10:05
CALLERI can’t log in after the update.
ASSISTANTTry resetting your password with the link I’m sending now. If that doesn’t work, I’ll create a ticket for support.
Answer from the knowledge baseLink sentTicket for second line
The front line answers common questions from your help articles, and passes the rest to second line with the full conversation.
See the industry page04Everything included
One AI front line,
a complete helpdesk
Everything below is included in Standard and Enterprise. Point at or tap a feature to see what it does.
- No modules
- No per-user fee
- No lock-in
Tickets and follow-up8
- Priority, deadline and countdown on every ticket.
- Rules send tickets to the right team or person.
- Mine, unassigned, overdue – or your own.
- Ready replies with the customer’s name filled in.
- Straight from the ticket, with full history.
- Customers send photos and files without logging in.
- Callers type the number instead of reading it out.
- Call the customer from the ticket or inbox.
Customers and sales4
- Every call and ticket per customer in one place.
- Customers grouped by company, with org. number.
- Add the fields your business needs.
- Move a call into sales and follow the lead.
Knowledge3
- Imported automatically; you add the rest.
- See what customers asked that it couldn’t answer.
- Write answers once, use them in replies and online.
Insights4
- Answered, booked and followed up, month by month.
- Split by person, team or channel. Download CSV.
- Customers rate 1–5 when a ticket closes.
- Get alerts for urgent items and an email summary.
Team and control6
- No per-user fee.
- Decide who gets calls, and when.
- Custom tools can require a colleague’s approval.
- See what happened, who did it and when.
- The console and chat in your brand.
- Each user chooses.
For developers4
- Create and fetch tickets and meetings.
- Signed events when a call ends.
- The assistant can look things up in your systems.
- Chat, forms and booking via block or shortcode.
05The product
From the first ring to a finished job
Phone, chat and email land in one place. Anything that needs follow-up becomes a ticket for the right person. See the whole flow in one minute.
0:00 / 1:06
06Control
You decide what the AI is allowed to do
The assistant handles first contact. You set the limits, and a person can always take over.
What Ansvaro doesn’t do
- No medical advice, no access to patient records
- No booking outside Google Calendar and Outlook – those requests become a ticket
- Never pretends to be a person
07Privacy
Your customers' conversations, handled with care
You own the customer relationship. Here's where the data lives, who processes it and what callers are told.
App and database in the EU
Ansvaro runs in Frankfurt. Every sub-processor is listed in the privacy policy.
Not used to train AI
Conversation content only goes to the sub-processors in the privacy policy, only as far as needed, and isn't used to train their models.
Data processing agreement included
You get a data processing agreement that says what we process, which sub-processors we use and where the data is kept.
Callers know
The default greeting says straight away that it's a digital assistant and that the call is recorded. We recommend keeping that when you write your own.
Deletion on request
You can ask for your data to be deleted at any time.
08How it works
Start with a pilot,
without switching systems
Three steps. You keep your number, website and current helpdesk, and start small.
Connect your knowledge
Ansvaro reads your website and help articles and builds a knowledge base. You add what customers often ask about.
Connect what you use
Forward your number, add the chat, or put the AI in front of your current helpdesk.
Pilot with one team
Start with one channel or one team, measure how much the AI resolves on its own, and expand once the results are in.
09Pricing
Standard for smaller teams.
Enterprise for large ones.
Standard has a fixed price per workspace plus usage. Enterprise is priced on volume, with a pilot and a dedicated contact.
Standard
NOK 2,490per month, excl. VAT
- Phone, chat, email and booking in one product
- Tickets, contacts, deadlines and routing rules
- Your whole team, no per-user fee
- 1,000 AI replies in chat and email per month
- API, webhooks and WordPress plugin
AI phone callsNOK 2.90/min
SMS to Norwegian numbersNOK 1.50/SMS
Per SMS segment of 160 characters. Longer messages count as more than one.
No lock-in. Custom agreements for Enterprise.
Enterprise
Volume-based
For businesses with high enquiry volumes. Priced on volume and channels.
- Everything in Standard
- Helpdesk and CRM integrations as they launch
- Dedicated contact
- Pilot with one team or one channel
- Help with setup and knowledge base
We start with a pilot and measure how much the AI resolves on its own, before you decide.
10FAQ
What large teams ask
before they start
Didn’t find your question? Email us → · Book a 15-min demo →
Short answer
No.
You can use Ansvaro as your entire customer service, or put the AI in front of your current helpdesk so that only the tickets that need a human are passed on.
Short answer
We measure that in the pilot.
It depends on your enquiries. In the pilot we measure how much the AI resolves without a human, before you decide.
Short answer
Yes, on purpose.
The assistant says it's a digital assistant, and the customer can always ask to speak to a human.
Short answer
Yes, always.
During opening hours the customer is transferred to the right person. If nobody is free, the assistant creates a ticket with an owner and a deadline.
Short answer
It says so.
It only answers from your own information. If the answer isn't there, it says so and creates a ticket. Unanswered questions are collected so you can add the answer.
Short answer
In the EU, and yes.
The app and database are hosted in Frankfurt. Calls are recorded and stored as a transcript and summary, and the caller is told. Conversations are not used to train AI models.
Short answer
We start with a pilot.
We start with one channel or one team, set up the knowledge base with you and expand once the results are in.
Short answer
Standard or Enterprise.
Standard costs NOK 2,490 per workspace per month plus usage. Enterprise is priced on volume, with a pilot and a dedicated contact.
See what Ansvaro can take off your plate
In 15 minutes we show how Ansvaro answers, books and creates tickets, and answer your questions. Or paste your website below and hear an assistant right away.